how many lesson do I need?
This depends on which language you would like to learn and how much you want to know. We suggest fifteen 2-hour sessions for a beginner to reach Survival level. Your tutor will offer more specific advice depending on your goal.
why do I have to take a course package?
We find that our clients learn better and are more likely to achieve their language goals if they make a significant time (at least 20 or 30 hours) and financial commitment. They tend to take their course more seriously and are far less likely to drop out. For many people, it’s like paying for an annual gym membership and having a personal trainer. Since they have paid upfront, they are more likely to go through with the training, even on those occasions when they might otherwise be distracted by another activity or feel that today they just simply cannot be bothered. It is also much easier to find a highly qualified and motivated trainer who is willing to take on a student if the trainer knows the student is committed to learning and is actually going to achieve something. .
how do I know my level?
For major languages, you can take online test language For other languages, please contact us for an assessment. In any case, your trainer will provide a thorough initial assessment at the beginning of your course where you will agree on your goals and likely outcomes for the course based on your current level and the time you are able to put into the course. Complete Beginners do not need to take any initial tests. .
what is the maximum class size?
This is entirely your decision, as we can appreciate that the more people there are in the class, the lower the cost for each person. However, it’s important to note that the more people there are in each session, the more it hampers each person’s progress, as the teacher’s time will be spread between more people during class. That´s why classes are individuals one. We do not recommend more than 1person per class. and classes can only be cancelled or rescheduled if the student is unable to be there.
what are the modality of payment ?
Upon booking a course, you make a commitment for the entirety of the programme but we do not require the full amount up front. We will send an invoice for the total amount but we need only a deposit of (payable by PayPal or credit card) to get things moving. As soon as this is received the course can start – we then invoice you for the remainder of the lessons which must be settled within 2 weeks of the course start date. We do not currently accept monthly payments except in special circumstances.
Is there any possibility to change the trainer?
This is a very rare situation, but we acknowledge and appreciate that it can happen. If you dislike your teacher or their teaching style, you should get in contact with us after the initial session and we can arrange another teacher for you and you will not be billed for the first session. Where a suitable replacement is unavailable, you will receive a full refund.
Is there any possibility to have more than one people in the class?
No , However, classes cannot be cancelled unless you are unable to attend a particular session and sufficient notice is given (usually 2 working days )
can I get a refund if I need to quit or give up ?
If you are unable to continue your course, you will receive a full refund minus the hourly cost of any classes already taken (including late cancellations; the cost of any course books already purchased on your behalf; a cancellation fee will be done whenever you quit before the end of the course.
are there any possibility of reschedule classes ?
if you need to change the day or time of your class, you can do this directly with the trainer. We only ask you to give 2 or more business days’ notice (e . g . to change a class on a Thursday, let the teacher know on the Tuesday before)
can I just pay the first lesson to see if I do like it or not ?
Generally , no , since it is very difficult to assess success in just one lesson. In special circumstances however, it may be possible to arrange: get in touch with us if you feel it is absolutely necessary for you or your company.
what qualifications do your teacher have ?
Our teachers are native speakers and hold either a specific qualification in teaching their language as a foreign language (similar to the TEFL qualifications for English teachers) and/or hold a university degree in the language.
what happens if I cancel my course before the agreed time?
If you are unable to continue your course, you will receive a full refund minus the hourly cost of any classes already taken (including late cancellations); the cost of any course books already purchased on your behalf; a cancellation fee will be done whenever you quit before the end of the course.
Do I have to add the VAT to the prices?
We do not charge VAT for English courses in the UK (the UK government has made English courses exempt from VAT). For other languages in the UK, we have to charge VAT 20%.
will I always have the same trainer during the course?
Except where a student specifically requests to have 2 or more trainers, we will do our best to ensure that you have the same trainer for the duration of your course. Naturally, trainers are people like everyone else and occasionally illness or a change in personal circumstances means that we need to replace a trainer in the middle of your course. We do however find that this happens extremely rarely.